Terms & Conditions

By using the Backride Palawan Software or the Application, you agree that:

• You will only use the Service for lawful purposes and only for the purpose for which it is intended to be used;

• You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;

• You will not carry within or on your person any illegal, dangerous or prohibited items or articles while using the Service;

• You will not use the Application and/or the Software to cause nuisance, annoyance, inconvenience or make fake bookings;

• You shall not contact the Transportation service provider for purposes other than the Service;

• You will not impair the proper operation of the network;

• You shall not intentionally or unintentionally cause or attempt to cause damage to the transportation service provider or any third party provider;

• You will not try to harm the Service, Application and/or the Software in any way whatsoever;

• You will not copy, or distribute the Software or other content without written permission from the Backride Palawan management;

• You will only use the Software and/or the Application for your own use and will not resell it to any party;

• You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;

• You will provide us with whatever proof of identity we may reasonably request or require;

• You agree to provide accurate, current and complete information as required for the Service and for the purpose of the insurance provided by the Backride Palawan management and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of this Agreement.

• You agree that the Backride Palawan may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, the Backride Palawan has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;

• You will only use an access point or data account (AP) which you are authorized to use;

• You shall not employ any means, methods or schemes to defraud the Backride Palawan Management or enrich yourself, whether fraudulent or otherwise, and be it through any event, promotion or campaign launched by the Backride Palawan to encourage new subscription or usage of the Service by new or existing customers or through normal use of the Service;

• You are aware that when requesting services via the Application, standard telecommunication charges will apply;

• You agree that the Service is provided on a reasonable effort basis;

• You agree that your use of the Service will be subject to the Backride Palawan’s Privacy Policy or the Data Privacy law as may be amended from time to time; and

• You assume full responsibility and liability for loss or damage suffered by the Transportation service provider, the Company or any third party as a result of any breach of this Terms & Conditions.

 

Insurance Policy

In case of emergency, our insurance provides coverage exclusively for Medical Reimbursement and Death/Disablement. This means that if an unforeseen emergency occurs, the insured individual will be eligible for reimbursement of medical expenses incurred due to the emergency. Additionally, in the unfortunate event of death or permanent disability resulting from the emergency, the insurance policy will provide appropriate compensation.

Tourist Location Pricing Policy

At Backride Palawan, our dedication to quality is paramount. For designated fixed trips with either a pickup or drop-off at tourist destinations, a fare adjustment is applied. This step is taken to ensure consistent service levels and to support local communities. The revised fare will always be displayed on the app prior to confirming your booking, guaranteeing transparency and well-informed choices.

Booking Cancellation Policy

At Backride Palawan, we prioritize the safety and convenience of all our passengers and drivers. In the event of misuse of our services, including unruly behavior, violation of local regulations, or provision of false information, we reserve the right to cancel the booking.

Please note that a cancellation fee will be charged in such cases to cover any inconvenience caused to our drivers. We appreciate your understanding and adherence to our policies, ensuring a pleasant experience for all our users.

Terms and Conditions for Backride Terminal Booking and Commission Structure

1. Acceptance of Terms: By accessing and using the Terminal Booking Dashboard ("Dashboard") provided by Backride Palawan, you ("Partner Hotel") agree to these Terms and Conditions.
2. Usage: The Dashboard is intended for booking vehicles for your guests. Unauthorized use is prohibited.
3. Booking Process: The Dashboard allows Partner Hotels to book motorbikes, tricycles, and cars for their guests. All bookings must be confirmed through the Dashboard to ensure proper vehicle allocation.
4. Commission Structure: Partner Hotels will receive a commission as follows:

- PHP 10 per motorbike booking
- PHP 20 per tricycle booking
- PHP 100 per car booking
The commission will be directly credited to the Partner Hotel’s account as per the transaction details provided.

5. Payment Terms: Commissions are processed and credited on a monthly basis, subject to accurate and timely reporting of bookings.
6. Account Security: Partner Hotels are responsible for maintaining the confidentiality of their login credentials and for all activities under their account.
7. Liability: Backride Palawan is not liable for any direct or indirect damages arising from the use of the Dashboard or vehicle bookings.
8. Modification of Terms: Backride Palawan reserves the right to modify these Terms and Conditions at any time. Continued use of the Dashboard constitutes acceptance of any changes.
9. Termination: Backride Palawan may suspend or terminate access to the Dashboard for violations of these Terms and Conditions.
10. Governing Law: These Terms and Conditions are governed by the laws of the Philippines.